PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

All users of this site agree that access to and use of this site is subject to the following terms and conditions and other applicable law of the land. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

If you do not agree to these terms and conditions, please do not use this site.


PRIVACY POLICY

This Privacy Policy ("Policy") applies to the website, www.ladydoc.in ("website") and cross platform mobile application software,"LadyDoc" ("App") facilitating collaboration and interaction between various merchants, service providers, retailers ("User") and their customers ("Stakeholders") for rewarding the Stakeholders and receiving feedback for such services offered by the Users ("Services"),developed and offered by LadyDoc Global Health Care Private Limited. ("Company") through the Website, Google Play Store, Blackberry World, iOS app store, Windows and any other such HTML platform as decided by the Company from time to time ("Platform"). This Policy describes the Website and App's use and sharing of personally identifiable information received by the Company from Users, such informationbeing related to the Users or the Stakeholders or other persons downloading, accessing or using the App or Website ("Personal Data"). The Services offered adhere to all the laws, rules, regulations and policies ("Applicable Laws") of the landabout the collection, use, disclosure, retention and protection of User information including Personal Data, that the App/ Website is likely to have access to as a result of the User's use of the App/ Website.

By visiting the Website and/or downloading the App, the User hereby acknowledges and consents to the collection, use, disclosure and storage by the Company of

  1. User's own Personal Data and
  2. Stakeholder's Personal Data received by the Company by virtue of the User's usage of App/Website in the manner described in this Policy.

In addition, the User also agrees to be bound by the terms and conditions of this Policy while using or accessing the App/Website. If the User does not agree with the terms of the Policy, he/ she should not access or use the App/ Website.

This Privacy Policy is subject to the Terms of Use and incorporated therein by reference.


A. INFORMATION COLLECTED FROM THE USER

Personal Data refers to any data, whether true or not, about any person including without limitation a User or a Stakeholder who can be identified (a) from that data; or (b) from that data and other information, including without limitation, User's or Stakeholder's name, gender, address, email address, date of birth, driver's license number, phone number etc., to which the App/ Website has or is likely to have access. Personal Data shall also include the information of such third parties that the App/ Website may have access to during the course of providing the Services to the Users. The App/ Website may also collect recurring information of the User's geographic locations,purchase history, gender, credit card information and browsing habits on our site on a continuous basis

  1. The App/ Website collect such Personal Data from the User because the User is voluntarily submitting information in order to enjoy the Services. Personal Data may be obtained from the User for such purposes and in the manner including but not limited to the following:
    • When the User contacts/visits the App/Website through his/her authenticated email address or mobile number("Registered Mobile Number") for registration   and for using the Services;
    • When a User provides loyalty points to the Stakeholders; and
    • When the User receives customer or technical support from the Company;
  2. In order to provide smooth and uninterrupted Services, the App shall periodically access the address book or contact list on User's mobile phone/device to locate the mobile phone numbers of other Stakeholders. To ensure a better user experience, the App may also at times, access names stored in the User's address book to ensure any incoming messages and push notifications via the SMS feature having a name associated with them. For example, if the App cannot access names on User's address book, when a non - App user responds to a SMS sent from the App, the incoming reply will show the non- App user's number and not the name.
  3. The App/ Website may also collect anonymous data that is not associated with or linked to any Personal Data ("Anonymous Data") and which, by itself, does not permit the identification of the individual User or Stakeholder. App/ Website collect one or more unique identifiers of the device where it is installed, such as VPN, information of Wi-Fi connectivity and such other information. App/ Website may store this unique identifier and create a profile for the User. This is only maintained to provide updates of the Services to the User.
  4. In addition to any Personal Data that User chooses to submit to the App/ Website, the App/Website may use a variety of technologies that automatically (or passively) collect certain information, including but not limited to usernames, passwords, and other security and usage related information, whenever User visits or utilizes the Services ("Usage Information"). The App automatically receives and records information that User's Platform sends whenever User accesses the Services. The App/ Website may automatically collect and record certain technical information such as Log Data, Analytical Code, Time Stamp, Geo Stamp among others that User does not visibly enter and that is automatically collected during the User's use of the Services, such as the IP address, version and identification number of the App and device, browser type, browser language, the date and time of the User's request, User's profile, websites visited by the User, search terms used, User's mobile carrier data, platform type, number of clicks, phone number, requested status of other Users/Stakeholders and various status information with regard to the Services provided through the App/ Website. Such technical information collected is not associated with any Personal Data and is only tagged to the unique identifier for a particular device.
  5. The App/ Website uses data collection devices such as "cookies" on the User's mobile device or other device drive that assist the App/ Website in providing Services. The App also uses cookies to allow User to enter his/her password less frequently during a session. For example, the information provided through cookies may be used to recognize a User as a previous user of the App (so the User does not have to enter his/her personal information every time). Most cookies are "session cookies". A Session cookie is temporary and is automatically deleted from User's device at the end of a session. Users are always free to decline App's cookies if the application permits, although in that case User may not be able to use certain features on X.


B. USE OF PERSONAL INFORMATION COLLECTED

The App/ Website may use the Personal Data and other information collected for any of the following purposes -

  • To effectively provide the Services to the Users and Stakeholders;
  • For the purposes of software verification or administering software upgrades;
  • To allow the User to participate in surveys regarding Services;
  • To maintain the quality of the Services and provide general statistics regarding their use;
  • To deliver Services, including email notifications, confirmations, technical notices, updates, security alerts, and support and administrative messages that the User may request;
  • Archival or backup purposes;
  • To alert the Stakeholders about discounts, special offers, promotions, updated information and other such new or updated services that may be offered by the Users;
  • To allow access to exclusive features or functionality of the App; and
  • To launch and/or open other mobile applications installed on the User's device based on functionality of App.

WE MAY PROCESS THE FOLLOWING CATEGORIES OF PERSONAL DATA ABOUT YOU:

  • Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
  • Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
  • User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
  • Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyze your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
  • Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as sales offers, affiliate offers, free contests with give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
  • We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).

SENSITIVE DATA

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, We do not collect any information about criminal convictions and offences


MARKETING COMMUNICATIONS

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications,and, in each case, you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from us at any time.

You can ask us or third parties to stop sending you marketing messages at any time simply by unsubscribing from emails via the unsubscribe button which can be found at the bottom of each email or by sending support@ladydoc.in an email with your request to stop receiving promotional emails (with Subject - Stop Sending e-mails).

If you have not opted-in to receive email newsletters, you will not receive these emails.If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.


C. DISCLOSURE OF PERSONAL INFORMATION

The App/ Website may share the Personal Data received from the User with the Company's other corporate entities and affiliates in connection with matters relating to the consumption of Services by the User to help detect and prevent identity theft, fraud and other potentially illegal acts; correlated or multiple accounts to prevent abuse of Services; and to facilitate joint or co-branded services that the User request where such services are provided by more than one corporate entity other than the Company. Such other corporate entities, affiliates, agents, suppliers and service providers may use the Personal Data or other information submitted/provided by the Users only for the limited purposes as mentioned in this Policy and to protect the privacy of such Personal Data and other information in a manner that is consistent with this Policy.

The Company may disclose Personal Data, if required to do so by law or regulation; to its legal counsel, law enforcement officers, governmental authorities who have asserted their lawful authority to obtain the information or where the Company has in good faith reasonable grounds to believe that such disclosure is reasonably necessary to enforce its Terms of Use or this Privacy Policy and the information could be useful in the investigation of unlawful activity, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records and information.

The Company shall not rent, sell, or otherwise provide Personal Data received from the User to third parties without consent of the User, except as described in this Policy or as required by law. However, the Company and its affiliates reserve the right to share, sell and transfer some or all of the Personal Data to other business entities should the Company, or its assets, plan to merge with, or be acquired by that business entity.

The Company has implemented commercially reasonable physical, managerial, operational and technical security measures to protect the loss, misuse, alteration and security of the Personal Data received from the User in the Company's care. The Company's security practices and procedures limit access to Personal Data on need to know basis only. Such measures may include, where appropriate, the use of firewalls, secure server facilities, implementing proper access rights management systems and processes, careful selection of processors, standard authentication and encryption policies for its servers and other technically and commercially reasonable measures.


D. HOW DO WE USE YOUR INFORMATION?

We may use the information we collect from you when you register, avail services, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests. To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you have opted-in to receive our email newsletter, free challenges, or a free e-book, we will send you company related educational and marketing emails.
  • Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our email list and receive e-mail communications from us.

E. SECURITY OF PERSONAL INFORMATION

The Company is committed to protecting the security of any Personal Data and uses reasonable efforts including a variety of security technologies and procedures to help protect such Personal Data from any unauthorized access, use or disclosure. The Company will take all reasonable measures in furtherance of the above commitment. However, the Company cannot guarantee that the Personal Data received from the Users and other information stored on the servers will be absolutely protected. Company's systems and the communications networks through which User's access the App may be subject to security breaches and failures due to circumstances beyond Company's reasonable control. These may include computer "hacking", data theft or and physical theft among others. In such situations, the Company will try to rectify the problems as soon as possible.

Any data destroyed shall be disposed of in a manner that protects the privacy of the Personal Data received by the App/Website in an appropriate manner as per the industry standard practices and norms.

The User hereby acknowledges and understands that all Personal Data provided in using the App is with their knowledgeable consent and at the User's own risk.


F. USER OBLIGATIONS

As a registered User of the Services, the User has certain obligations to other users. Some of these obligations are imposed by Applicable Law and regulations, and others have become commonplace for Services as offered by the App/ Website:

  • The User must, always, abide by the terms and conditions of the then prevailing Privacy Policy and Terms of Use. This includes respecting all intellectual property rights that may belong to third parties;
  • The User must not upload or insert any comments that may be deemed to be injurious, violent, offensive, racist or xenophobic, or which may otherwise violate the purpose and spirit of the App/Website, Company and its community of users;
  • The User must keep his username and passwords confidential and not share it with others;
  • All information given must be genuine and true to the best knowledge of the User. The Company shall not be held responsible in case of any fraudulent information given at the time of registration for using the App/ Website;
  • The Users shall not rent, sell, or otherwise provide Stakeholder's Personal Data received by the User to third parties without consent of the Company and such Stakeholder(s), except as described in this Policy or as required by law. The Users also hereby agree not to use the Stakeholder's Personal Data for any other purposes other than for providing their services through the App/Website as per the terms of this Privacy Policy and the related Terms of Use. The Company shall have the right to hold any User liable for the misuse of any such information including but not limited to actions such as stalking, sending obscene messages and harassing etc.
  • The User as and when required, must make all the payments including the yearly rentals and prepaid deposit ("Fee") for its usage of the App/Website to the Company at the time of registration as per the terms and conditions provided in the service agreements signed with the Company.
  • Any violation of the guidelines as mentioned in this document may lead to the restriction, suspension or termination of the User account at the sole discretion of the Company.

G. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they stop being customers.

In some circumstances we may anonymize your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.


H. INTERNATIONAL TRANSFER OF DATA

In the process of providing Services to its Users, the App/ Website may transfer the Personal Data and other information that it collects to affiliated entities or other third parties across borders, and from the User's country or jurisdiction to other countries or jurisdictions around the world. The Users understand, acknowledge and consent to transferring information and permitting the transfer of information, including Personal Data, to a country and jurisdiction that does not have the same data protection laws as the User's jurisdiction. The User hereby consents to the transfer of his/ her information across countries or jurisdictions around the world.


I. GOVERNING LAW

The usages of the Services are exclusively governed by the laws of The Republic of India and the jurisdiction of the courts in the State of Maharashtra. The Company expressly disclaims any implied warranties or liabilities imputed by the laws of any other jurisdiction.

You are not allowed to use the Website or the Services of the Website if any of the terms of this Privacy Policy are not in accordance with the applicable laws of Your country.


J. MODIFICATIONS

Any changes in this Policy by the Company shall be posted on the Company's website www.ladydoc.in to reflect changes in its policy so that the User is always aware of what information the App collects, uses, and under what circumstances, if any, the App may disclose it. User should periodically review the above-mentioned page for the latest information on the App's privacy practices. Once posted, those changes are effective immediately. Continued access or use of the Application constitutes the User's acceptance of the changes and the amended Policy.

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on Tuesday of December 25th, 2018.


K. THIRD PARTY APPLICATION STORES

The App can be downloaded from third party application stores including Google Play, and iTunes Store and blackberry world etc. The App may contain links to other third-party websites that may collect the Personal Data. The User agrees to comply with all third-party privacy policies, if any, applicable to the use of such applications or its services. The Company is not responsible for the User's use of any third-party product and/or service including the terms and conditions, privacy practices or the content of those linked websites or such third-party product and/or service or violation and infringement of any third-party rights, policies, terms and conditions in connection with access, download or installation of such mobile applications.

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).


L. COOKIES

As you browse LadyDoc, advertising cookies will be placed on your computer so that we can understand what you are interested in. Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. To opt out of cookies, find and select the settings tab of your internet browser and click "block third party cookies and site data" or de-select the "accept cookies" box.


M. ORDERING PRODUCTS ON OUR SITE

We will request information from you on our order forms for purchase of products. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.


N. ADVERTISEMENTS

The App/ Website may use third-party advertising companies to serve advertisements when the User contacts it. These companies may use information (not including name, address, email address, or telephone number of the user) about the User's visits to this and other websites in order to provide advertisements about goods and services of interest to the user.


O. HOW DO WE PROTECT VISITOR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.


P. SECURITY PRECAUTIONS

To ensure and maintain standards of data protection and information security, the App will secure the information which the User provides in accordance with Applicable Laws and industry standards and technology to protect the loss, misuse, and alteration of the User's information under Company's control. Whenever the User changes or accesses his/ her account information, the App offers the use of a secure server. Once the user information is in the App's possession, the Company adheres to strict security guidelines, protecting it against unauthorized access.


Q. DO WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. It does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other's rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

The App/ Website may use third-party advertising companies to serve advertisements when the User contacts it. These companies may use information (not including name, address, email address, or telephone number of the user) about the User's visits to this and other websites in order to provide advertisements about goods and services of interest to the user.


R. HOW CAN YOU OPT-OUT, REMOVE OR MODIFY INFORMATION YOU HAVE PROVIDED TO US?

To modify your email subscriptions, you can find an unsubscribe link at the bottom of each email. Please note that due to email production schedules you may receive any emails already in production. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.


S. YOUR ACCESS TO AND CONTROL OVER INFORMATION

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you?
  • Express any concern you have about our use of your data.

T. ONLINE PRIVACY POLICY

This privacy policy refers only to information collected through our websites and does not apply to information collected in person at events, coaching calls or social media.


U. YOUR CONSENT

In using our site, you agree to our privacy policy.


V. QUESTIONS/GRIEVANCES

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue via emailAny grievances or questions regarding this statement should be directed to the following e-mail address: support@ladydoc.in


Note: LadyDoc reserves the right, in its sole discretion, to change, modify, add or delete portions of the terms of this Privacy Policy at any time.